Delete your account

You have two ways to delete your account

1. Delete it yourself. Do it in the app, or right here on this page by signing in. It’s instant.
2. Ask us to delete it. Email us if you can’t sign in, or think someone else has taken over your account.

Deleting your account is permanent and cannot be undone.

How do I delete my account in the app?

1. Open the ilanaa app and sign in.
2. Tap your profile picture to open Profile, then go to Settings.
3. Tap Delete account.
4. Read what will be deleted, then confirm.

Your account and business data are deleted straight away and you are signed out on this device.

Can I delete my account without the app?

Yes. If you have uninstalled ilanaa or don’t have your phone with you, sign in below with the email and password you use in the app. You’ll see a final check before anything is deleted.

What if I can’t sign in?

Send an email to ilanaa.soft@gmail.com with the subject “Delete my ilanaa account”, from the email address on your account if you can. Include your business name and the phone number on your account.

We check that the request really comes from the account owner, and may email or call you on your account details to confirm. Once confirmed, we delete your account within 5 working days and email you when it’s done. If we can’t confirm the request came from the owner, we won’t delete anything.

What if my account has been hacked or I’ve lost my phone?

Email ilanaa.soft@gmail.com as soon as you can, with “Urgent: account hijacked” in the subject. Tell us when you last had access and anything you have noticed, such as messages you didn’t send.

We will lock the account first, so nobody can use it to message your buyers, while we confirm your identity. Then you can choose to get your account back or have it deleted.

You can also message us on WhatsApp at +234 814 838 0710 so we can lock the account quickly. For your safety, the deletion itself is only confirmed by email.

What gets deleted?

• your account, login details and business profile
• your products, services, photos, stock and prices
• your Business Assistant settings, including tone and skills
• your customer conversations and customer profiles
• your connections to Instagram, Facebook, Telegram and other channels
• any unused credits in your wallet

What might you keep, and for how long?

We may keep a small amount of information when the law requires it, for example transaction records for tax purposes, which Nigerian law requires us to keep for up to 6 years. We keep it secure, use it for nothing else and delete it when that period ends. Backups containing your data are overwritten within 30 days.

Your buyers’ copies of chats on WhatsApp, Instagram, Facebook or Telegram are held by those platforms, not by ilanaa, so we can’t delete them.

Can I come back later?

Yes. You are welcome to sign up again with the same email or phone number, but you will start with a new, empty account. We can’t restore anything from a deleted account.

Still have a question?

Email ilanaa.soft@gmail.com or message us on WhatsApp at +234 814 838 0710. Our Privacy Policy explains your other data rights.